Gretchen Custodio Diez, 28, was about to enter the restroom in a shopping mall in Manila, the Philippines, when she was told off by Chair Ganal on Tuesday.
Gretchen, who was wearing a jacket and a black dress, filmed the bizarre moment as she argued with the cleaning lady.
Mobile phone footage captures Gretchen being taken to the basement and held inside a room away from other shoppers.
The cleaner can be heard saying: "You still have a pen!s. Remember that."
She was also seen trying to take away Gretchen's phone, appearing to hit her in the head and claiming to file a lawsuit against Gretchen.
Manila Police arrived hours later at around 11:30pm and took Gretchen away in handcuffs.
Gretchen was taken to the QCPD Station 7 in Cubao, then to the anti-cyber crime division because the police were confused about how to handle her case, it is reported.